Integrations

ProPay plugs into the systems you already run. No rip and replace.

ProPay is system agnostic. It integrates with legacy platforms, modern APIs, closed systems, and custom internal tools. Your existing platform remains the system of record for the policy, the claim, and the work order. ProPay operates as the system of work and intelligence on top of it.

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FEATURED

What does ProPay integrate with?

ProPay integrates with enterprise claims, dispatch, and policy platforms through APIs, event streams, file exchange, or custom connectors. The platforms below are connected in production today. Beyond them, ProPay covers 124 warranty, service, data, and enterprise systems.

Amazon Business

Parts suppliers and distribution

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Appian

Policy, risk and CRM

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Databricks

Data and infrastructure

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Dispatch.me

Field service management and dispatch

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Encompass

Parts suppliers and distribution

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Guidewire

Policy, risk and CRM

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Home One / WarrantyBase

Warranty and service contract administration

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Housecall Pro

Field service management and dispatch

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HubSpot

Policy, risk and CRM

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Marcone

Parts suppliers and distribution

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Microsoft Excel

Data and infrastructure

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Oracle

Data and infrastructure

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Origami Risk

Policy, risk and CRM

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Reliable Parts

Parts suppliers and distribution

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RepairClinic

Parts suppliers and distribution

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Salesforce

Policy, risk and CRM

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ServiceBench

Field service management and dispatch

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ServicePower

Field service management and dispatch

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ServiceTitan

Field service management and dispatch

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Snowflake

Data and infrastructure

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Twilio

Contact center and communications

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UED

Parts suppliers and distribution

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WarrantyHub

Warranty and service contract administration

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Zendesk

Contact center and communications

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SYSTEMS

Which systems can ProPay connect to?

If your operation runs it, ProPay can connect to it. Every platform below is covered by an existing connector pattern. Where a documented API exists, ProPay reads and writes directly. Where one does not, a Forward Deployed Engineer builds the connector during deployment.

Warranty and service contract administration

16 platforms

Assurant

Global provider of extended warranty programs and protection products

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Home One / WarrantyBase

Home warranty contracts, claims, servicers, and billing in one platform

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Inline Admin

Extended warranty claims processing for home, auto, and consumer products

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OnPoint Warranty

Warranty platform plus managed administration for appliance and electronics programs

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PCMI / PCRS

Policy, claims, and service contract administration for warranty providers

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PTC Warranty

Warranty and service lifecycle management inside the PTC platform

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Punchlist Manager

Verisk warranty management built for homebuilder service requests

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SuccessWare21

Service business management for dispatch, billing, and warranty work

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Syncron

Aftermarket service platform covering warranty, parts, and pricing

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Tavant

AI warranty management for OEMs and service contract programs

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Verisk

Insurance data analytics and claims tooling across property lines

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WarrantyHub

Claims management, customer portal, and analytics for warranty operators

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Entigo

Warranty and service contract administration for capital goods manufacturers

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Field service management and dispatch

17 platforms

Dispatch.me

Dispatch and communication layer between brands and local contractors

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FieldEdge

Field service management for HVAC, plumbing, and electrical contractors

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Housecall Pro

All-in-one field service platform for home service contractors

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Jobber

Scheduling, quoting, and invoicing for home service businesses

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mHelpDesk

Work order, scheduling, and invoicing for field service teams

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Praxedo

Cloud field service management for scheduling and mobile technicians

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Rossware

Scheduling and dispatch software built for appliance repair shops

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Salesforce Field Service

Field service module built on the Salesforce platform

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Samsara

Fleet telematics and vehicle tracking for field service teams

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ServiceBench

Asurion field service platform for contractor dispatch and claims

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ServiceMax

Asset-centric field service management for equipment manufacturers

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ServicePower

Enterprise field service management for contracted and employed workforces

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ServiceTitan

Field service software for scheduling, dispatch, and technician invoicing

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simPRO

Job management software for trade and field service contractors

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Skedulo

Deskless workforce scheduling and mobile field operations

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Workiz

Field service management and phone system for service pros

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Zuper

Field service management with scheduling, dispatch, and customer portal

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Policy, risk and CRM

14 platforms

Appian

Process automation and case management for enterprise workflows

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Duck Creek

Insurance suite for policy administration, billing, and claims

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Guidewire

Core insurance platform for policy, billing, and claims

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HubSpot

CRM and customer platform for sales, service, and marketing

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Insurity

Cloud insurance software and analytics for property and casualty carriers

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Majesco

Cloud insurance platform for policy, billing, and claims

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Microsoft Dynamics 365

Business applications spanning CRM, service, and field operations

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Origami Risk

Risk, claims, and policy administration on a single platform

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Pega

Decisioning and case management for enterprise service processes

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Salesforce

CRM for customer records, cases, and service workflows

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Sapiens

Core insurance software for policy, billing, and claims processing

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ServiceNow

Workflow platform for service management and enterprise operations

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Source7

Predictive analytics that flags appliance failure risk before a claim happens

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Zoho

Cloud CRM and help desk suite for sales, support, and service

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Parts suppliers and distribution

15 platforms

Amazon Business

Business purchasing account for parts and general supply

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CoreCentric Solutions

Remanufactures and repairs appliance control boards and components

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Encompass

Parts and accessories distributor for appliance and electronics repair

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Ferguson

Distributor of plumbing, HVAC, and waterworks supplies

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Marcone

Largest North American distributor of OEM appliance and plumbing parts

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Motili

HVAC equipment and parts marketplace with direct manufacturer sourcing

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PartSelect

Online appliance parts retailer with model-level fit matching

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Reliable Parts

Appliance parts distributor serving technicians across North America

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RepairClinic

Online retailer of appliance, HVAC, and outdoor equipment parts

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Shop Jimmy

Parts distributor for TV and appliance repair since 2007

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Sibi

AI-powered appliance replacement and procurement platform with API access

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SupplyHouse.com

Online distributor of plumbing, heating, and HVAC supplies

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UED

Union Electronic Distributors, appliance and electronics replacement parts

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Watsco

Largest North American distributor of HVAC and refrigeration equipment

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Data and infrastructure

17 platforms

Amazon Redshift

AWS cloud data warehouse for analytics workloads

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Amazon S3

Object storage for scheduled file exchange and archives

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Apache Airflow

Workflow orchestration for scheduled data and integration jobs

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Apache Kafka

Event streaming for real-time claim and work order events

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Databricks

Lakehouse platform for data engineering, analytics, and machine learning

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dbt

Transformation layer for modeling warehouse data

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Fivetran

Managed pipelines that replicate source systems into a warehouse

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Google BigQuery

Serverless cloud data warehouse on Google Cloud

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Google Sheets

Cloud spreadsheets used for operational tracking and exchange

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MCP

Model Context Protocol, an open standard for connecting AI agents to ProPay

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Microsoft Excel

Spreadsheet files still used for claim and parts exchange

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Microsoft Fabric

Microsoft's unified analytics and data platform

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Microsoft SQL Server

Relational database behind many on-premise claims systems

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Oracle

Enterprise database and applications behind many legacy warranty estates

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PostgreSQL

Open source relational database used for operational data stores

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Snowflake

Cloud data warehouse for analytics and cross-system reporting

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SFTP

Secure file transfer for scheduled batch exchange with legacy systems

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Contact center and communications

14 platforms

Amazon Connect

AWS cloud contact center for voice and chat

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ElevenLabs

AI voice generation and conversational voice agents

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Five9

Cloud contact center for inbound and outbound claim calls

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Freshdesk

Helpdesk ticketing and omnichannel customer support

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Genesys

Cloud contact center platform for voice and digital channels

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Intercom

Customer messaging and AI support agent for web and mobile

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NICE CXone

Cloud contact center suite with workforce and quality management

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RingCentral

Cloud phone, messaging, and contact center communications

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Salesforce Service Cloud

Case management and service console on Salesforce

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SendGrid

Transactional email delivery for claim and status notifications

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Talkdesk

Cloud contact center platform with AI-assisted agent tooling

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Telnyx

Global voice, SMS, and telephony infrastructure API

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Twilio

Programmable SMS, voice, and messaging infrastructure

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Zendesk

Customer support ticketing, messaging, and help center

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Finance, payments and procurement

13 platforms

Alloy River

AI-augmented accounting and financial reporting outsourcing

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Bill.com

Accounts payable automation for invoice approval and payment

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Coupa

Spend management for procurement, invoicing, and supplier payments

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Kanmon

Embedded lending API for working capital and equipment financing

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Microsoft Dynamics GP

Legacy Microsoft ERP for accounting, inventory, and operations

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Modern Treasury

Payment operations and ledger infrastructure for bank transfers

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NetSuite

Cloud ERP for financials, billing, and procurement

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QuickBooks

Accounting software for invoices, bills, and contractor payments

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SAP

Enterprise ERP for finance, procurement, and supply chain

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SAP Ariba

Procurement and supplier network for sourcing and invoicing

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Stripe

Payments infrastructure for card and bank transfers

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Workday

Cloud platform for finance, HR, and workforce planning

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ACH / Nacha

Bank transfer rails used for contractor and supplier payment

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Identity, security and IT operations

8 platforms

Auth0

Authentication and authorization platform for applications

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Datadog

Observability for metrics, logs, and traces across services

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Microsoft Entra ID

Microsoft identity platform for enterprise single sign-on

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Okta

Identity provider for single sign-on and user provisioning

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PagerDuty

Incident response and on-call routing for operations teams

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Splunk

Log analytics and security monitoring at enterprise scale

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SAML SSO

Federated single sign-on standard maintained by OASIS

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SCM

SCIM

Open standard for automated user provisioning and deprovisioning

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Productivity and collaboration

10 platforms

Asana

Work management for cross-functional projects and rollouts

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Confluence

Documentation and runbooks for operations and engineering

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Google Workspace

Email, docs, and calendar for enterprise collaboration

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Jira

Issue tracking for engineering and integration workstreams

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Microsoft Teams

Chat, meetings, and collaboration across enterprise teams

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Notion

Connected workspace for docs, wikis, and project tracking

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Outlook

Enterprise email and calendar for claim correspondence

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SharePoint

Document management and intranet for operational files

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SkillCat

Training and certification app for HVAC and appliance repair technicians

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Slack

Team messaging with channels for claim escalation and alerts

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This list is not exhaustive. ProPay is system agnostic and most deployments include at least one connector built from scratch.

CONNECTIVITY

How does ProPay connect?

ProPay meets each system where it is. Four connection patterns cover legacy platforms, modern APIs, closed systems, and custom internal tools.

Direct API

Where a documented API exists, ProPay reads and writes against it directly.

Event streams

ProPay consumes claim and work order events from your platform as they are published.

File exchange

For systems that move scheduled files, ProPay reads and writes on your existing cadence.

Custom connectors

Where no interface exists, ProPay automates the work the way a person would and a Forward Deployed Engineer builds the connector.

DEPLOYMENT

What does deployment look like?

ProPay layers onto your stack rather than replacing it. Deployment is staged, engineer-led, and scoped so each module can prove itself before the next one goes live.