Question 1

How does ProPay identify the right part for a claim?

Accepted Answer

It reads the technician notes and homeowner symptom detail, resolves the appliance model and serial, and matches the failure to the parts that job needs. Claim context including coverage, severity, liability cap, and past repairs is validated before anything is ordered.

Question 2

Which suppliers does ProPay search?

Accepted Answer

More than fifteen nationwide parts suppliers in real time, comparing price and shipping across all of them. Consolidating that search is where the savings come from: $8.85 average saving per part and 12.6 percent of parts spend identified as overspend against optimal supplier routing.

Question 3

Does ProPay validate that a part actually fits?

Accepted Answer

Yes. Fit is validated against the resolved model and serial before the order is placed, which is what keeps warranty claims processing from generating returns and second truck rolls.

Question 4

How fast is ordering compared with doing it manually?

Accepted Answer

Median time to order is 59 seconds, and throughput moves from about six parts orders per agent hour to sixty. Order cycle time lands under ten days, down from a nine to twenty day range.

Question 5

What happens after the order is placed?

Accepted Answer

ProPay tracks every part from order to delivery and pushes automatic logistics updates by email or in-app notification, then reconciles the supplier invoice against the authorization record before payment is released.

Question 6

Does this work with our existing systems?

Accepted Answer

Yes. ProPay connects to claims, dispatch, and policy platforms through APIs, event streams, file exchange, or custom connectors, including ServicePower, ServiceTitan, Housecall Pro, Dispatch.me, Zendesk, WarrantyHub, and Marcone.

Better, faster parts ordering decisions

Better, faster parts ordering decisions

Better, faster parts ordering decisions

Reduce overspend on total basket size

Reduce time ordered per part

Analyze agent utilization & suppliers

Increase accuracy and reduce errors

End-to-end automated parts ordering

End-to-end parts ordering

5x

59s

$8.85

100%

20+

"Consolidating search across all 15 suppliers into a single platform has transformed how our agents work. What was once a fragmented, time-consuming process is now fast, consistent, and scalable."

"Consolidating search across all 15 suppliers into a single platform has transformed how our agents work. What was once a fragmented, time-consuming process is now fast, consistent, and scalable."

Jullaine, parts ordering manager

Jullaine, parts ordering manager

Jullaine, parts ordering manager

home services

home services

home services

"It is a time-saver in a business where every second counts."

Home warranty

national home warranty

national

Validate coverage, severity, liability cap, past repairs and any other relevant claim context

Get the best price from every nationwide parts supplier

20+

suppliers available

12%

overspend reduced

Build a cart, optimize shipping costs, and order in one click

Receive automatic logistics updates for every part from order to delivery via email or in-app notifications

Our agentic parts ordering improves efficiency by 5x and reduces overspend by 12%

Our agentic parts ordering improves efficiency by 90% and reduces costs by 20%

From Manual to Automatic Parts Ordering

Advisor

Advisor

tracking ui

Sprint in parallel with your existing roadmap

30d

to go-live

Hands-on

Hands-on

Implementation

Enterprise-Grade Security and Red Team Approved

SOC 2

Type 1

SOC 2

Type 2

Co-pilot

Co-pilot

Autopilot

Autopilot

Integrates into legacy stacks

150+

integrations

"ProPay is incredibly easy and convenient. It takes just a few clicks to order parts and finish jobs faster, making my workflow so much smoother."

home services

Questions about parts ordering

Enterprise-grade AI Claims Transformation

Enterprise-grade AI Claims Transformation

Enterprise-grade AI Claims Transformation

End-to-end
parts ordering

suppliers
available

Our agentic parts ordering
improves efficiency by 5x and
reduces overspend by 12%

Our agentic parts ordering
improves efficiency by 90% and reduces costs by 20%

From Manual to
Automatic Parts Ordering