Triage

Stop the truck before it rolls

The only AI-native triage platform that engages your customer, validates coverage, and decides on dispatch. All before a tech is ever sent.

Contact sales

Book a demo

EXECUTIVE TEAMS

Reduce severity and cost-to-serve on every claim

OPERATIONS TEAMS

Cut incorrect dispatches and unnecessary truck rolls

DATA TEAMS

Enrich every claim with validated appliance data

SUPPORT TEAMS

Resolve more issues on first contact

End-to-end triage, day and night

Engage

Screen

Enrich

Validate

Predict

Decide

Dispatch

End-to-end triage, day and night

Engage

Screen

Enrich

Validate

Predict

Decide

Dispatch

ENGAGEMENT

Customers engaged before dispatch

CALL AVOIDANCE

7.0%

Truck rolls avoided outright

COST SAVINGS

Average saved per claim

ACCURACY

Job-code prediction accuracy

AVAILABILITY

24/0

SMS, chat, web, voice

"At the individual claim level, the notes and triage information are helping the team make better dispatch decisions. The people using it day to day are seeing real value, and it's making their jobs easier."

Ryan, director of service operations

ELEVATE

HOMESCRIPTION

"It is a time-saver in a business where every second counts."

FIDELITY

national home warranty

ENGAGE

Reach the customer the moment a claim comes in – over SMS, chat, web, or voice

ENGAGE

Reach the customer the moment a claim comes in – over SMS, chat, web, or voice

PRE-DIAGNOSTIC SCREENING

Capture symptoms, photos, and model/serial to pre-diagnose the failure

customer engagement

PRE-DIAGNOSTIC SCREENING

Capture symptoms, photos, and model/serial to pre-diagnose the failure

customer engagement

PRE-DIAGNOSTIC SCREENING

Capture symptoms, photos, and model/serial to pre-diagnose the failure

customer engagement

COVERAGE & RECALL VALIDATION

Validate coverage, severity, liability, OEM warranty, and active recalls

COVERAGE & RECALL VALIDATION

Validate coverage, severity, liability, OEM warranty, and active recalls

CALL AVOIDS

Resolve simple fixes on the spot and stop the truck roll when it isn't needed

7.0%

call avoid potential

CALL AVOIDS

Resolve simple fixes on the spot and stop the truck roll when it isn't needed

7.0%

call avoid potential

CALL AVOIDS

Resolve simple fixes on the spot and stop the truck roll when it isn't needed

7.0%

call avoid potential

PRECISE DISPATCH

Send the right tech with full claim context, cutting cycle time and lifting first-time completes

Job-code
prediction accuracy

PRECISE DISPATCH

Send the right tech with full claim context, cutting cycle time and lifting first-time completes

Job-code
prediction accuracy

PRECISE DISPATCH

Send the right tech with full claim context, cutting cycle time and lifting first-time completes

Job-code
prediction accuracy

Our agentic triage engages 80% of customers and avoids the truck roll on nearly 1 in 12 claims reducing severity, cycle time, and cost-to-serve.

Our agentic parts ordering
improves efficiency by 90% and reduces costs by 20%

Calculate ROI

YOUR ROADMAP

Meet IT, Ops, Business, and CX where they're at

Post-Dispatch

Start fast with the lowest IT lift. Triage runs after dispatch to enrich claims and sharpen decisions.

Pre-Dispatch

Post-Dispatch

IMPLEMENT

Sprint in parallel with your existing roadmap

to go-live

Hands-on

onboarding

SECURE

Enterprise-Grade Security and Red Team Approved

SOC 0

Type 1

SOC 0

Type 2

CONNECT

Integrates into legacy stacks

integrations

"I ran through this for a fridge issue I had… the feedback was instantaneous. A virtual diagnostic but 48 hours faster."

Senior Director, Service Network

CINCH

HOME SERVICES

Transform your
claims journey

Contact sales

Book a demo

Company

Home

Parts

support

Security

Need to report a security concern or incident? Contact ops@pro-pay.ai

Transform your claims journey

Contact sales

Book a demo

Company

Home

Parts

support

Security

Need to report a security concern or incident? Contact ops@pro-pay.ai

Transform your claims journey

Contact sales

Book a demo

Company

Home

Parts

support

Security

Need to report a security concern or incident? Contact ops@pro-pay.ai

Resolve more issues on first contact

Stop the truck before it rolls

Stop the truck before it rolls

Stop the truck before it rolls

Reduce severity and cost-to-serve on every claim

Cut incorrect dispatches and unnecessary truck rolls

Enrich every claim with validated appliance data

Resolve more issues on first contact

End-to-end triage, day and night

End-to-end triage, day and night

"At the individual claim level, the notes and triage information are helping the team make better dispatch decisions. The people using it day to day are seeing real value, and it's making their jobs easier."

"At the individual claim level, the notes and triage information are helping the team make better dispatch decisions. The people using it day to day are seeing real value, and it's making their jobs easier."

Ryan, director of service operations

Ryan, director of service operations

Ryan, director of service operations

HOMESCRIPTION

HOMESCRIPTION

HOMESCRIPTION

"It is a time-saver in a business where every second counts."

national home warranty

national home warranty

Reach the customer the moment a claim comes in – over SMS, chat, web, or voice

Reach the customer the moment a claim comes in – over SMS, chat, web, or voice

Capture symptoms, photos, and model/serial to pre-diagnose the failure

customer engagement

Capture symptoms, photos, and model/serial to pre-diagnose the failure

customer engagement

Capture symptoms, photos, and model/serial to pre-diagnose the failure

customer engagement

Validate coverage, severity, liability, OEM warranty, and active recalls

Validate coverage, severity, liability, OEM warranty, and active recalls

Resolve simple fixes on the spot and stop the truck roll when it isn't needed

call avoid potential

Resolve simple fixes on the spot and stop the truck roll when it isn't needed

call avoid potential

Resolve simple fixes on the spot and stop the truck roll when it isn't needed

call avoid potential

Send the right tech with full claim context, cutting cycle time and lifting first-time completes

Job-code prediction accuracy

Send the right tech with full claim context, cutting cycle time and lifting first-time completes

Job-code prediction accuracy

Send the right tech with full claim context, cutting cycle time and lifting first-time completes

Job-code prediction accuracy

Our agentic triage engages 80% of customers and avoids the truck roll on nearly 1 in 12 claims reducing severity, cycle time, and cost-to-serve.

Our agentic parts ordering improves efficiency by 90% and reduces costs by 20%

Meet IT, Ops, Business, and CX where they're at

Post-Dispatch

Pre-Dispatch

Post-Dispatch

Sprint in parallel with your existing roadmap

to go-live

Hands-on

Hands-on

onboarding

Enterprise-Grade Security and Red Team Approved

Type 1

Type 2

Integrates into legacy stacks

integrations

"I ran through this for a fridge issue I had… the feedback was instantaneous. A virtual diagnostic but 48 hours faster."

Senior Director, Service Network

Senior Director, Service Network

Senior Director, Service Network

HOME SERVICES

HOME SERVICES

HOME SERVICES

Transform your claims journey

Transform your claims journey

Transform your claims journey

Job-code
prediction accuracy

Job-code
prediction accuracy

Job-code
prediction accuracy

Our agentic parts ordering
improves efficiency by 90% and reduces costs by 20%

Transform your
claims journey