Motili

Motili is an HVAC equipment and parts marketplace built for contractors and facility managers, with direct manufacturer relationships and access to more than 1,000 distribution locations nationwide. ProPay treats Motili as one supplier in a real-time sourcing decision, not a system to read a claim from, Motili doesn’t hold claim data, it holds equipment and parts.

What ProPay does with Motili

When a claim needs an HVAC part or piece of equipment, ProPay identifies the exact item required from technician notes and homeowner symptom detail, then searches across suppliers including Motili to compare availability, pricing, and shipping options across Motili’s manufacturer network.

What ProPay knows to search for at Motili comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.

ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, Motili or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.

How the Motili connection works

Motili supports catalog and ordering data exchange through its self-supply platform, which is where ProPay checks availability and places orders.

Where Motili doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so Motili stays in the supplier comparison without manual lookup.

What stays with Motili

Motili’s own inventory, manufacturer relationships, and fulfillment logistics stay exactly where Motili manages them. ProPay doesn’t change how Motili stocks or ships equipment, it changes how often Motili gets found as the best option for a given part.

Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include Motili alongside every other supplier in the network.

Throughput and data handling

Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including Motili automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.

The comparison against Motili runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.

Deploying the integration

A dedicated Forward Deployed Engineer sets up the Motili connection alongside your existing supplier relationships, so Motili is compared on equal footing with every other distributor in your network from day one.

Frequently asked questions about ProPay and Motili

Does ProPay replace Motili?

No. Motili continues to stock, price, and ship HVAC equipment and parts exactly as it does today; ProPay decides when Motili is the best source for a given part and places the order.

How does ProPay connect to Motili?

Motili supports catalog and ordering data exchange through its self-supply platform, which is where ProPay checks availability and places orders. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.

Does ProPay only use Motili?

No. Motili is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.