CoreCentric Solutions

CoreCentric Solutions has repaired and remanufactured appliance control boards and electro-mechanical components since 1995, serving retailers, OEMs, and extended-warranty providers with ISO 9001-certified remanufacturing across more than 10,000 part numbers. ProPay treats CoreCentric as one option in a real-time sourcing decision, not a system to read a claim from, CoreCentric doesn’t hold claim data, it holds repair and remanufacturing capacity.

What ProPay does with CoreCentric

When a claim involves a failed control board or electro-mechanical part, ProPay identifies the exact component from technician notes and homeowner symptom detail, then compares repairing or remanufacturing that part through CoreCentric against buying new from other suppliers.

What ProPay knows to search for at CoreCentric comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.

ProPay validates fit against the specific appliance model before routing the part, sends it to CoreCentric when remanufacture is the better cost and turnaround option, or to another supplier when it isn’t, then tracks it through return and installation.

How the CoreCentric connection works

CoreCentric supports return-for-repair and remanufactured-parts ordering through its distributor systems, which is where ProPay checks turnaround and places orders.

Where CoreCentric doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so CoreCentric stays in the supplier comparison without manual lookup.

What stays with CoreCentric

CoreCentric’s own remanufacturing process, quality standards, and turnaround times stay exactly where CoreCentric manages them. ProPay doesn’t change how CoreCentric rebuilds a part, it changes how often CoreCentric gets found as the best option for a given repair.

Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include CoreCentric alongside every other supplier in the network.

Throughput and data handling

Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including CoreCentric automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.

The comparison against CoreCentric runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.

Deploying the integration

A dedicated Forward Deployed Engineer sets up the CoreCentric connection alongside your existing supplier relationships, so CoreCentric is compared on equal footing with every other distributor in your network from day one.

Frequently asked questions about ProPay and CoreCentric

Does ProPay replace CoreCentric?

No. CoreCentric continues to repair and remanufacture parts exactly as it does today; ProPay decides when CoreCentric is the better option for a given part and places the order.

How does ProPay connect to CoreCentric?

CoreCentric supports return-for-repair and remanufactured-parts ordering through its distributor systems, which is where ProPay checks turnaround and places orders. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.

Does ProPay only send parts to CoreCentric for remanufacture?

No. CoreCentric is one of multiple suppliers ProPay compares in real time, weighing repair and remanufacture against new-part options from the rest of your supplier network.