ElevenLabs
AI voice generation and conversational voice agents
ProPay integrates with ElevenLabs to run its voice triage channel on a branded AI voice. ElevenLabs provides AI voice generation and conversational voice agent technology used to build automated phone and voice experiences. ProPay decides what gets said; ElevenLabs generates the audio that says it.
ElevenLabs provides AI voice generation and conversational voice agent technology, text-to-speech and real-time voice AI used to build automated phone and voice experiences. ProPay’s own voice triage channel can run on top of an ElevenLabs voice rather than a generic text-to-speech voice, when a program wants a specific, branded voice on the phone.
What ProPay does with ElevenLabs
Where a program configures it, ProPay’s voice channel synthesizes homeowner-facing calls using an ElevenLabs voice, the same triage logic that collects model and serial numbers, photos, and symptom detail over SMS with an 80 to 83 percent response rate extends to a phone call that sounds consistent with your brand.
ProPay decides what the voice channel needs to say based on claim context and configured business rules; ElevenLabs generates the audio that says it.
How the ElevenLabs connection works
ElevenLabs exposes a documented API for text-to-speech and voice agent generation, which is where ProPay’s voice channel sends the content to be spoken.
A Forward Deployed Engineer configures the specific voice and conversation flows during deployment, matching the tone your program wants homeowners to hear.
What stays with ElevenLabs
Voice generation itself, the model, the voice library, and audio quality, stays entirely with ElevenLabs. ProPay decides what gets said and when; ElevenLabs handles how it sounds.
Data handling and security
Content sent to ElevenLabs for voice generation comes from a company-specific ProPay instance, one client’s claim and homeowner data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Every voice interaction ProPay generates through ElevenLabs is logged alongside the claim context and confidence level behind what was said.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the ElevenLabs connection, selecting a voice and configuring conversation flows before any live calls go out.
Frequently asked questions about ProPay and ElevenLabs
Does ProPay replace ElevenLabs?
No. ElevenLabs generates the voice audio; ProPay decides what gets said based on claim context and business rules.
How does ProPay connect to ElevenLabs?
ElevenLabs exposes a documented API for text-to-speech and voice agent generation, which is where ProPay’s voice channel sends content to be spoken.
Is using ElevenLabs required?
No. ElevenLabs is an option for programs that want a specific voice on ProPay’s phone channel; it isn’t required for SMS, chat, or web-based triage.
