Source7
Predictive analytics that flags appliance failure risk before a claim happens
ProPay integrates with Source7, a predictive risk platform. Source7 predicts appliance failures before they happen, giving insurers, home warranty providers, and home services companies advance signal on which units are likely to fail. ProPay factors that signal into triage and dispatch decisions.
Source7 is a predictive analytics platform that flags appliance failures before they happen, serving insurers, home warranty providers, real estate professionals, and home services companies. ProPay treats Source7 as a risk signal, not a system of record, Source7 doesn’t hold claim or policy data, it holds a prediction about which unit is likely to fail next.
What ProPay does with Source7
ProPay pulls Source7’s failure-risk score for a given appliance into the same triage flow that captures claim data 24/7 through web form, chat, SMS, and voice, so a unit flagged as high risk gets prioritized before it turns into an emergency dispatch.
Where Source7 flags elevated risk ahead of a breakdown, ProPay can route proactive outreach to the homeowner over SMS, the same channel that already sees an 80 to 83 percent response rate for standard triage, rather than waiting for a first notice of loss.
On claims that do reach dispatch, ProPay logs whether Source7 had already flagged the unit, giving your team a feedback loop on how well the prediction held up against what technicians actually found.
How the Source7 connection works
Source7 doesn’t publish a standard partner API, so a Forward Deployed Engineer builds the connection during deployment, mapping Source7’s risk output to the appliance and homeowner records ProPay already tracks.
Because the connection is purpose-built, it can be scoped to a single portfolio or program first and expanded once the prediction signal has been validated against your own claim outcomes.
What stays with Source7
Source7 continues to own the failure-prediction model and the data behind it exactly as it does today. ProPay doesn’t change how Source7 scores a unit, it changes what happens the moment that score crosses a threshold that matters to your program.
Data handling and security
Risk signals pulled from Source7 run on a company-specific ProPay instance, one client’s appliance and homeowner data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Every action ProPay takes on a Source7 risk flag, whether that’s proactive outreach or a note added to a technician’s dispatch, is logged alongside the confidence level and the underlying signal.
Deploying the integration
A dedicated Forward Deployed Engineer works with your team to connect Source7’s risk output to your program’s triage and dispatch rules, starting narrow and expanding as the signal proves out.
Frequently asked questions about ProPay and Source7
Does ProPay replace Source7?
No. Source7 continues to generate the failure-risk prediction; ProPay decides what to do with that prediction inside your claims workflow.
How does ProPay connect to Source7?
Source7 doesn’t publish a standard partner API. A Forward Deployed Engineer builds the connection during deployment to bring Source7’s risk output into ProPay’s triage flow.
Does using Source7 change how claims are covered?
No. Source7 provides a risk signal that can trigger earlier outreach or dispatch prioritization; coverage and adjudication rules for the claim itself are unaffected.
