Microsoft Teams

Microsoft Teams is chat, meetings, and collaboration for organizations standardized on Microsoft 365. This isn’t where claim data lives, Microsoft Teams is where your team coordinates around ProPay: claim escalation alerts and Forward Deployed Engineer deployment updates.

What ProPay does with Microsoft Teams

The same escalation and deployment-update pattern ProPay supports for Slack works through Teams for organizations that run their internal communication there instead, a flagged recommendation or a deployment milestone posts into a channel your team already monitors.

Nothing about claim data, parts sourcing, or payment execution routes through Microsoft Teams. It’s purely operational, the coordination layer around the integration and around exceptions that need a person’s attention, not a channel for claim records themselves.

How the Microsoft Teams connection works

ProPay posts to Teams through a configured webhook connector set up during onboarding.

This is set up once, early in deployment, alongside the rest of the Microsoft Teams configuration your team already maintains, it isn’t a separate ongoing integration to manage.

What stays in Microsoft Teams

Microsoft Teams continues to run exactly as it does for every other team and project already inside it. ProPay adds one more source of notifications or tracked work, using the structure your team has already built.

Data handling and security

Anything ProPay posts into Microsoft Teams, an escalation, a deployment update, is a notification about activity happening on your company-specific ProPay instance, not a copy of underlying claim or customer data. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.

The claim recommendations behind any escalation posted to Microsoft Teams carry their own confidence level and audit trail inside ProPay, independent of whatever your team tracks in Microsoft Teams.

Setting this up

A dedicated Forward Deployed Engineer sets up the Microsoft Teams connection early in deployment, working with whoever on your team owns that workspace.

Frequently asked questions about ProPay and Microsoft Teams

Does claim data flow into Microsoft Teams?

No. Microsoft Teams is used for operational coordination, escalations, deployment tracking, documentation, not claim, parts, or payment data.

How does ProPay connect to Microsoft Teams?

ProPay posts to Teams through a configured webhook connector set up during onboarding.

Is Microsoft Teams required to use ProPay?

No. Microsoft Teams is an optional coordination layer some clients use during deployment and ongoing operation; it isn’t required for ProPay’s core claims functionality.