Samsara
Fleet telematics and vehicle tracking for field service teams
ProPay integrates with Samsara to send accurate technician ETA updates to homeowners. Samsara provides connected operations software, vehicle telematics, GPS tracking, and driver safety, for fleets that include field service technicians. ProPay reads location and ETA data from Samsara rather than tracking vehicles itself.
Samsara provides connected operations software, vehicle telematics, GPS tracking, and driver safety, for fleets that include field service technicians. For ProPay, Samsara is a source of vehicle location and ETA data, not a system that holds claim data.
What ProPay does with Samsara
Once a job is dispatched, ProPay can read a technician’s vehicle location and estimated arrival from Samsara and use it to send accurate ETA updates to the homeowner over SMS, the same channel used for triage and the 80 to 83 percent of homeowners who respond to it.
Where a technician is running behind based on Samsara’s tracking, ProPay can trigger a proactive update rather than waiting for the homeowner to call in asking where the technician is.
ProPay logs the ETA and location data behind any homeowner update it sends, so the notification is traceable back to what Samsara reported at the time.
How the Samsara connection works
Samsara exposes an API for vehicle location, routing, and driver data, which is where ProPay reads ETA information.
A Forward Deployed Engineer builds the connection during deployment, mapping Samsara’s vehicle and driver records to the technicians ProPay dispatches jobs to.
What stays with Samsara
Fleet tracking, driver safety monitoring, and vehicle telematics stay entirely with Samsara. ProPay doesn’t track vehicles itself, it reads the location data Samsara already collects to keep homeowners informed.
Data handling and security
Location data pulled from Samsara runs on a company-specific ProPay instance, one client’s fleet and customer data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Every homeowner update sent using Samsara data is logged alongside the underlying location and ETA information.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the Samsara connection to match your fleet’s vehicle and driver records to the technicians ProPay dispatches.
Frequently asked questions about ProPay and Samsara
Does ProPay replace Samsara?
No. Samsara continues to handle fleet tracking and driver safety exactly as it does today; ProPay reads location data to keep homeowners informed.
How does ProPay connect to Samsara?
Samsara exposes an API for vehicle location and driver data, which is where ProPay reads ETA information. A Forward Deployed Engineer builds the connector during deployment.
Does every technician need to be tracked in Samsara?
No. ETA updates apply to technicians whose vehicles are tracked in Samsara; jobs for technicians outside that fleet still get dispatched and updated through ProPay’s standard triage flow.
