NEW

AI Admin Agents

All Claims

Appliance

Water Heater

Heating

44.5k

Claims

$13.6m

Potential Savings

Savings Categories

Incorrect Dispatches

54.6%

Uncovered Repairs

28%

Customer Maintenance

15.3%

OEM Warranty/Recall

2.1%

Analyze

Enrich

6.6 of 7

Failure Risk

Sub Zero

Model

WRB329DMBM

portrait photography of man wearing black suit jacket

Customer

Dec 12, 6:45am

"A mouse chewed the power cable…"

Propay Agent

Dec 12, 6:45am

"Failure not covered due to pests"

Don't dispatch

Authorize

Claim #22424

$200

Pre-Auth Amount

$85.75

Incremental Cost

Invoice #369

Pay $33.600

Product

Labor

Sub-total

$200.00

Diagnostic Fee

$75.00

Parts

$25.00

Subtotal

$300.00

Tax

$36.00

Total Due

$336.00

Adjudicate

Get paid

Sub-total

$550.00

Fee (4.2%)

$25.28

Sub-total

$526.90

Pay me $526.90

Pay

Track Payment

In about 10 seconds

We paid out your USD

About 1 minute

Deposited into account ••••7361

Reconcile

All Claims

Appliance

Water Heater

Heating

44.5k

Claims

$13.6m

Potential Savings

Savings Categories

Incorrect Dispatches

54.6%

Uncovered Repairs

28%

Customer Maintenance

15.3%

OEM Warranty/Recall

2.1%

Analyze

Enrich

6.6 of 7

Failure Risk

Sub Zero

Model

WRB329DMBM

Customer

Dec 12, 6:45am

"A mouse chewed the power cable…"

Propay Agent

Dec 12, 6:45am

"Failure not covered due to pests"

Don't dispatch

Authorize

Claim #22424

$200

Pre-Auth Amount

$85.75

Incremental Cost

Invoice #369

Pay $33.600

Product

Labor

Sub-total

$200.00

Diagnostic Fee

$75.00

Parts

$25.00

Subtotal

$300.00

Tax

$36.00

Total Due

$336.00

Adjudicate

Get paid

Sub-total

$550.00

Fee (4.2%)

$25.28

Sub-total

$526.90

Pay me $526.90

Pay

Track Payment

In about 10 seconds

We paid out your USD

About 1 minute

Deposited into account ••••7361

Reconcile

All Claims

Appliance

Water Heater

Heating

44.5k

Claims

$13.6m

Potential Savings

Savings Categories

Incorrect Dispatches

54.6%

Uncovered Repairs

28%

Customer Maintenance

15.3%

OEM Warranty/Recall

2.1%

Analyze

Enrich

6.6 of 7

Failure Risk

Sub Zero

Model

WRB329DMBM

Customer

Dec 12, 6:45am

"A mouse chewed the power cable…"

Propay Agent

Dec 12, 6:45am

"Failure not covered due to pests"

Don't dispatch

Authorize

Claim #22424

$200

Pre-Auth Amount

$85.75

Incremental Cost

Invoice #369

Pay $33.600

Product

Labor

Sub-total

$200.00

Diagnostic Fee

$75.00

Parts

$25.00

Subtotal

$300.00

Tax

$36.00

Total Due

$336.00

Adjudicate

Get paid

Sub-total

$550.00

Fee (4.2%)

$25.28

Sub-total

$526.90

Pay me $526.90

Pay

Track Payment

In about 10 seconds

We paid out your USD

About 1 minute

Deposited into account ••••7361

Reconcile

Your home warranty AI claims team — that works night and day

From failure to final payout, ProPay’s AI handles every step — analyze, enrich, authorize, complete, adjudicate, and pay — faster, smarter, and with fewer errors.

Get started

Book a demo

EXECUTIVE TEAMS

Transform your claims lifecycle

OPERATIONS TEAMS

Reduce costs and increase productivity

DATA TEAMS

Enrich claims with actionable data

SUPPORT TEAMS

Increase accuracy and reduce errors

Integrate AI across your entire claims lifecycle

Analyze

Enrich

Authorize

Adjudicate

Pay

Analyze historical claims data and adjudication performance

Analyze

Enrich

Authorize

Adjudicate

Pay

Analyze historical claims data and adjudication performance

Analyze

Enrich

Authorize

Adjudicate

Pay

Analyze historical claims data and adjudication performance

ENTERPRISE ROI

ProPay pays for itself —
and then some

ProPay pays for itself — and then some

Within weeks of deployment, ProPay starts returning measurable ROI by cutting claim leakage, eliminating unnecessary dispatches, and accelerating cash flow. Savings compound over time as the AI continuously learns from your data, driving down costs and improving accuracy month after month. The result isn’t just a cost reduction — it’s a self-funding operational upgrade that boosts margins, customer satisfaction, and competitive advantage.

Save years of time, costs, and wasted admin productivity

10K

Claims

$330K

Saved

2.5K

7.5K

10K

25K

50K

75K

100K

Calculate ROI

0%

Reduced
truck rolls

0X

Increase in productivity

0%

Cut incorrect dispatches

0

Claims processed

0

Years of human work saved

$0m

Savings analyzed

BOOST TEAM MORALE

10x administrative productivity per claim

BOOST TEAM MORALE

10x administrative productivity per claim

BOOST TEAM MORALE

10x administrative productivity per claim

0

%

Reduced truck rolls

Calculate ROI

CUT CYCLE TIMES

Maximize your first-time complete ratio

CUT CYCLE TIMES

Maximize your first-time complete ratio

CUT CYCLE TIMES

Maximize your first-time complete ratio

0

%

Reduced truck rolls

Learn more

OPTIMIZE YOUR CX

Reduce service provider and customer churn

OPTIMIZE YOUR CX

Reduce service provider and customer churn

OPTIMIZE YOUR CX

Reduce service provider and customer churn

0

%

Reduced truck rolls

Learn more

AI AGENTS

A constellation of
multi-agent architecture

ProPay doesn’t rely on a single monolithic model — we use task-specific AI agents that specialize in distinct stages of the claims lifecycle.

Book a demo

TRIAGE AGENT

Triage

Avoid unnecessary truck rolls

LLM-powered NLP parses customer chats, images, and service histories to pre-diagnose issues and recommend or reject dispatch helping you avoid unnecessary truckrolls for recalls, OEM warranty, and replacements.

0

%

Cut incorrect dispatches by up to 55%

0

%

Avoid calls for up to 16% of customer instructs

a blurry image of a black and blue background

NEW

Claim Data

Don't Dispatch

Dispatch

Gathers appliance & failure info via text, chat, voice, photo

Predicts if dispatch is necessary

NEW

Claim Data

Don't Dispatch

Dispatch

Gathers appliance & failure info via text, chat, voice, photo

Predicts if dispatch is necessary

NEW

Claim Data

Don't
Dispatch

Dispatch

Gathers appliance & failure info via text, chat, voice, photo

Predicts if dispatch is necessary

Failure Description

Model / Serial

NEW

Claim

Not covered

Covered

Validates coverage against policy terms such as pests or maintenance

Flags non-covered parts, misuse, uncovered appliance types, and cosmetic issues

Failure Description

Model / Serial

NEW

Claim

Not covered

Covered

Validates coverage against policy terms such as pests or maintenance

Flags non-covered parts, misuse, uncovered appliance types, and cosmetic issues

Failure Description

Model / Serial

NEW

Claim

Not covered

Covered

Validates coverage against policy terms such as pests or maintenance

Flags non-covered parts, misuse, uncovered appliance types, and cosmetic issues

COVERAGE AGENT

Cover

Determine if a repair is contract-covered before it’s approved

Policy-trained AI cross-references claim details against contract clauses with >95% classification accuracy.

0

%

Eliminates up to 13% unnecessary payouts

ADJUDICATION AGENT

Adjudicate

Automate the pay/deny decision

Multi-model ensemble evaluates contract validity, parts usage, and repair reasonableness to approve or flag payments.

0

%

Flag and classify up to 50% of claims with human-in-the-loop

Contracts

Parts

Technician Notes

Don't pay

Pay

Cross-checks contract terms, technician notes, and parts data

Flags insufficient repair info or contract violations

Diagnostic

Repair Reco

Part Number

Part Price

Reads technician comments to identify installed parts

Uses Parts API for nearest match, price, and part number

PARTS AGENT

Predict Parts

Source and price parts automatically

ML-driven entity extraction identifies parts from technician notes and customer symptom, matchings SKUs to supplier databases via API.

0

%

Claims with parts found

0.4

x

Parts found for each claim

Adjudication Data / Ruleset

Technician Notes, Invoices

Authorization Data

Appliance Model / Serial

FNOL Data

Field Service / Dispatch

CRM

Communciation

Data Warehouses

Custom APIs

Integrate

ProPay ingests and structures data across your existing tech stack

Tired of additional tools? ProPay runs behind-the-scenes. No extra workflows or manual work.

Adjudication Data / Ruleset

Technician Notes, Invoices

Authorization Data

Appliance Model / Serial

FNOL Data

Field Service / Dispatch

CRM

Communciation

Data Warehouses

Custom APIs

Integrate

ProPay ingests and structures data across your existing tech stack

Tired of additional tools? ProPay runs behind-the-scenes. No extra workflows or manual work.

Adjudication Data / Ruleset

Technician Notes, Invoices

Authorization Data

Appliance Model / Serial

FNOL Data

Field Service / Dispatch

CRM

Communciation

Data Warehouses

Custom APIs

Integrate

ProPay ingests and structures data across your existing tech stack

Tired of additional tools? ProPay runs behind-the-scenes. No extra workflows or manual work.

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

100% Visibility

ProPay ensures your team has full visibility into claims throughout the entire lifecycle.

Reduce cycle time

ProPay automatically adjudicates service provider labor and parts invoices and reaches out if more information is required - all while keeping your team in the loop.

Reduce provider spend

Claim enrichment ensures you dispatch the correct service provider on every claim – ProPay recommends parts and helps you avoid calls that are covered under OEM warranty.

Decrease admin overhead

Empower your team to authorize in one click or automatically authorize additional spend on claims based on previous history and onsite technician notes

Increase Pro and Customer NPS

Drive better outcomes for customers and service providers with reduced cycle time and faster resolution - so your team can more spend time on what matters most: the customer and service provider experience.

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

100% Visibility

ProPay ensures your team has full visibility into claims throughout the entire lifecycle.

Reduce cycle time

ProPay automatically adjudicates service provider labor and parts invoices and reaches out if more information is required - all while keeping your team in the loop.

Reduce provider spend

Claim enrichment ensures you dispatch the correct service provider on every claim – ProPay recommends parts and helps you avoid calls that are covered under OEM warranty.

Decrease admin overhead

Empower your team to authorize in one click or automatically authorize additional spend on claims based on previous history and onsite technician notes

Increase Pro and Customer NPS

Scale your claim service operations
without scaling your expenses.

For warranty

For service providers

100% Visibility

ProPay ensures your team has full visibility into claims throughout the entire lifecycle.

Reduce cycle time

ProPay automatically adjudicates service provider labor and parts invoices and reaches out if more information is required - all while keeping your team in the loop.

Reduce provider spend

Claim enrichment ensures you dispatch the correct service provider on every claim – ProPay recommends parts and helps you avoid calls that are covered under OEM warranty.

Decrease admin overhead

Empower your team to authorize in one click or automatically authorize additional spend on claims based on previous history and onsite technician notes

Increase Pro and Customer NPS

Need to report a security concern or incident? Contact ops@pro-pay.ai

44.5k

$13.6m

Savings Categories

6.6 of 7

Sub Zero

Claim #22424

$200

$85.75

Invoice #369

Get paid

Track Payment

44.5k

$13.6m

Savings Categories

6.6 of 7

Sub Zero

Claim #22424

$200

$85.75

Invoice #369

Get paid

Track Payment

44.5k

$13.6m

Savings Categories

6.6 of 7

Sub Zero

Claim #22424

$200

$85.75

Invoice #369

Get paid

Track Payment

Your home warranty AI claims team — that works night and day

Your home warranty AI claims team — that works night and day

Your home warranty AI claims team — that works night and day

Transform your claims lifecycle

Reduce costs and increase productivity

Enrich claims with actionable data

Increase accuracy and reduce errors

Integrate AI across your entire claims lifecycle

ProPay pays for itself — and then some

ProPay pays for itself — and then some

Save years of time, costs, and wasted admin productivity

10x administrative productivity per claim

10x administrative productivity per claim

10x administrative productivity per claim

%

Maximize your first-time complete ratio

Maximize your first-time complete ratio

Maximize your first-time complete ratio

%

Reduce service provider and customer churn

Reduce service provider and customer churn

Reduce service provider and customer churn

%

A constellation of multi-agent architecture

Triage

Avoid unnecessary truck rolls

%

%

%

%

%

%

Cover

Determine if a repair is contract-covered before it’s approved

%

%

%

Adjudicate

Automate the pay/deny decision

%

%

%

Predict Parts

Source and price parts automatically

%

%

%

ProPay pays for itself —
and then some

A constellation of
multi-agent architecture

Scale your claim service operations
without scaling your expenses.

Scale your claim service operations
without scaling your expenses.

Scale your claim service operations
without scaling your expenses.